Michael D. Brown Get a Brand or Die a Generic Company: The Michael D. Company, Inc. Location: The Woodlands, Texas Website: www.themichaeldbrown.com

Biography:
A pioneer in customer service, Michael D. Brown, MBA inspires and leads teams to deliver unprecedented results that improve customer loyalty and enhance the bottom line. A consultant, speaker, coach, author, and trainer, Michael has built his core values of determination, ambition, and creativity on the lessons he learned from life experiences, as well as 15 years of technical and functional leadership. He uses this knowledge to provide a ground-up approach that focuses on a company’s most important asset—its employees—to create World-Class customer service.

The 7th of 10 children raised in rural Mississippi by a widowed mother, Michael began his understanding of customer service at a young age. He started a candy business at school that grew to generate $300-$400 a day that helped support his family. As he worked to put himself through college, Michael learned from first-hand experience as a frontline employee and manager that when businesses treated their employees as their most important asset, employee enthusiasm was unleashed and a passion for excellence poured out. And that passion is contagious.

Michael has worked with a number of Fortune 100 companies, independent businesses, non-profits, and entrepreneurs to improve their mission, service, and growth concurrently. He has cultivated his innovative Fresh Customer Service® message and delivers it through keynotes, seminars, workshops, executive retreats, and now a book of the same title. Michael has a BBA in Management from Jackson State University. He holds a MBA in Global Management.

Here are just some of the many reasons to invest in Michael D. Brown for your next project, meeting, conference, seminar, or training event:

• Doubled customer satisfaction indexes for dozens of businesses within 45 days
• Taken companies that haven’t grown or were flat to 26% - 75% growth, while reducing expenses by 11% to 32%
• Advised and worked with a number of Fortune 100 companies, entrepreneurs, global teams, and non-profits on fresh strategy development, implementation, execution, and follow-up
• Recognized by Fortune 5 company for consistently delivering like-for-like sales growth that ranked in the top 5% of his peers
• Earned a MBA in Global Management (graduated summa cum laude)
• Amassed 15 years of technical and functional leadership experience that have helped organizations and individuals create world-class customer experiences by equipping and empowering the front line employees to provide Fresh Customer Service
• Developed the unique ability to take a problem and look at it 5-7 levels deep, enabling him to deliver strategies and solutions to organizations that are detailed while focusing on the overall strategies and sustainability of the achieved growth

Availability:
Available as a consultant, coach, speaker, and trainer.